Complaints Policy

ELV Training is a trading name of End of Life Vehicle Training Ltd.

 

ELV Training is committed to dealing with any complaints in a quick and effective manner.
Any complaints regarding support should be addressed in the first instance as an email to info@elvtraining.com.

You compliant will be dealt with in a timely manner and you will receive a response in more than 14 days from the time of email receipt.

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If you are unhappy with the initial response then you are requested to put your complaint in writing to the Programme Manager and send to the End of Life Vehicle Training Ltd. Head Office at ELV Training, Tracy Drive, Newton-le-Willows MERSEYSIDE WA12 8PX – within seven days of receiving your email response from info@elvtraining.com.

Your issues will then be passed to the company’s Internal Quality Assurer and you will receive a response, in writing, regarding your complaint within ten working days of receipt. Please note that the decision of ELV Training Internal Quality Assurer (IQA) and the Company Director will be final.